Kebijakan Pengembalian Barang & Dana (Return & Refund Policy)
Overview
Terima kasih telah berbelanja di celoteh.online. Kami berkomitmen untuk memberikan pengalaman belanja yang aman dan nyaman bagi seluruh pelanggan.Jika Anda tidak sepenuhnya puas dengan pembelian Anda, kami siap membantu dengan kebijakan pengembalian barang dan dana berikut ini
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
1. Jangka Waktu PengembalianPermintaan pengembalian barang atau dana wajib diajukan maksimal [Contoh: 3 hari] setelah status pesanan dinyatakan “Diterima” oleh pihak ekspedisi. Lebih dari jangka waktu tersebut, mohon maaf kami tidak dapat memproses permintaan Anda.
2. Syarat Pengembalian BarangBarang Anda memenuhi syarat untuk dikembalikan jika memenuhi kriteria berikut:Produk rusak saat diterima (cacat produksi, bukan rusak akibat kelalaian kurir atau pembeli).Produk yang dikirimkan tidak sesuai pesanan (salah ukuran, salah warna, atau salah jenis produk).Produk harus dalam kondisi baru, belum pernah digunakan/dicuci, dan label/tag merek masih terpasang utuh.Produk harus dikembalikan bersama dengan kemasan aslinya beserta invoice atau bukti pembelian.
3. Wajib Video UnboxingDemi keamanan bersama, pelanggan wajib menyertakan video unboxing (rekaman video saat membuka paket dari awal hingga akhir tanpa terpotong/diedit).Tanpa adanya video unboxing yang jelas, pihak celoteh.online berhak menolak pengajuan pengembalian barang atau dana.
4. Proses Pengembalian Dana (Refund) Setelah barang yang Anda kembalikan sampai di gudang kami, kami akan melakukan pemeriksaan kualitas produk terlebih dahulu. Kami akan memberi tahu Anda via [WhatsApp/Email] apakah pengajuan refund Anda disetujui atau ditolak.Jika disetujui, dana akan dikembalikan ke metode pembayaran awal Anda atau via transfer bank dalam waktu [Contoh: 2-5 hari kerja].
5. Ongkos Kirim PengembalianDitanggung Toko: Jika kesalahan ada pada pihak kami (salah kirim barang atau cacat produk), kami akan menanggung seluruh ongkos kirim pengembalian dan pengiriman ulang.Ditanggung Pembeli: Jika pengembalian dilakukan karena alasan pribadi pembeli (seperti berubah pikiran atau salah memilih ukuran atas keinginan sendiri), maka ongkos kirim sepenuhnya ditanggung oleh pembeli.
6. Kontak Layanan PelangganJika ada pertanyaan lebih lanjut mengenai proses ini, silakan hubungi tim kami di:
WhatsApp: 085399906355
Email: Manaogiechanell@gmail.com
Jam Operasional: Senin – Sabtu, 09.00 – 17.00 WITA
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at manaogiechannel@sulselshop for questions related to refunds and returns.